RETURN POLICY
All our clients are very important to us and although we cannot guarantee that our products will benefit every user with hand tremors, GyroGear Ltd (“Company”) has created the following client-friendly Return Policy for the goods ordered and purchased through our website, http://gyrogear.co/ (“Website”).
This Policy applies only to individuals who are the original purchaser and actual end-user of the product. It does not apply to resellers or to distributors, independent sales representatives, corporations or other entities, or purchasers of multiple units of the product (other than for personal use).
If you wish to return a purchased product, you can return it to us within 30 days of receipt for a full refund, subject to the terms and conditions of this Policy.
Standard Returns (Not due to product defect or our error)
Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.
You must place your refund request within 30 days of delivery of the item.
Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.
Please fill in the Return form received with your order and send the goods back to the address provided herein.
Please return the goods to us by sending to the address: GyroGear Ltd, +6512346, ADDRESS SINGAPORE, 460004, Singapore
In case of the return of the goods, you will be responsible for paying the return shipping costs.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund.
Once the Goods and the Return form have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.